Last updated: January 8, 2026
This website and its services are operated by Questinno LLC, a Wyoming company.
Credit purchases are treated as digital goods.
Because Credits never expire and remain usable indefinitely, all purchases are non-refundable by default.
You may request a refund only under these conditions:
If you were charged twice or charged incorrectly due to a technical issue, the duplicate portion will be refunded after verification.
If you request a refund within 24 hours of purchase and none of the purchased Credits have been used, a full refund may be granted.
If local consumer laws require a mandatory cooling-off period, we will comply.
Refunds will not be issued if:
Used Credits cannot be refunded, as they represent consumed compute cost.
Credits granted through registration or promotions cannot be refunded.
If your account is restricted for violating Terms of Service (e.g., abuse, prohibited content), remaining Credits will not be refunded.
To request a refund, provide:
Processing time: 3–7 business days.
Refunds are issued to the original payment method only.
We may require identity verification for account safety.
If abusive refund behavior is detected, we may refuse future service or mark the account as high-risk.
To request a refund or for questions about this policy, contact us at contact@questinno.com